Industries
At Business Process Outsourcing we won’t service an industry we don’t have experience in. It’s a fact. We want our customers to know that since we launched we have made a promise to each and every customer – if we can’t give you our very best, we can’t serve you. It is that focus that has always made us expand our expertise in the industries where our customers need outsourced business processes.
We know the requirements of our clients in North America, Europe, Australia and around the world and are proud to offer expert services across several key industries including, but not limited to the following:
Automotive
- Reach more potential customers
- Connect customers to dealers and OEMs
- Answer customer queries quickly
- Target outbound messaging campaigns
Government Services
- Social messaging
- Email campaigns
- Inbound and outbound survey support
- National emergency alerts
Travel and Hospitality
- Reservations
- Lead generation
- Social media moderation of your brand
- Customer retention and win-back
- Loyalty and reward program management
- Digital and traditional marketing
- Sales and lead generation
Airlines
- Crisis management
- Customer care
- Mobile check-ins
- VRU
- Claims and refunds
- Technical support
- Reservation systems
Healthcare
- Boost your healthcare customer support
- Adapt and scale to the critical spikes in demand for fast responses
- Improve your patient experience
- Provide accurate communication services to your patients
Retail
- Increase your order taking 24/7
- Process refunds and returns quickly
- Settle customer disputes
- Improve customer retention
- Upsell and cross-sell
Cable and Media
- Billing and collection support
- Sales
- Customer care
- Cable and equipment trouble shooting
- Back office functions
- HSD Tier 1, Tier 2, Tier3 technical support
Ecommerce
- Customer acquisition
- Order Placement & Processing
- Query management
- Web design and digital ad campaigns
- SEO & Social Media
- Sales, Refunds and customer maintenance
- Shipping
Insurance
- Inbound and outbound insurance sales
- Cross-sell and upsell insurance features
- Warranty and insurance policy inquiries
- Automated claims submissions
Technology
- 24/7 technical support
- Customer helpdesk
- Upsell and cross-sell services
Disaster and Emergency
Call Centers
- Provide critical information during any crisis
- Scale your disaster hotline and emergency support fast
- Weather and natural disaster call center hotlines
- 24/7 inbound emergency and disaster call centers
- Emergency outbound notifications
Energy and Utilities
- Manage spikes in customer demands
- Credit management including collections and payment arrangements
- Customer management including fee reversals, balance inquiries and billing inquiries
- Customer acquisition including connection processing and insurance referrals
Banking and Financial Services
- Customer care
- Account activations
- Product sales
- Upsell and cross-sell
- Multilingual support
Telecommunications
- Billing support
- Customer care
- Collections
- Pre- and post-sales support
- Equipment troubleshooting and repair
The team at Business Process Outsourcing is ready to talk to you about your outsourcing needs. From customer service through to robotic process automation and beyond, we are here to help you get the job done efficiently, quickly, and on budget.