Delivery exception handling
Late, damaged, held, and misrouted shipments worked to resolution inside your systems rather than logged for someone else to pick up.
Industry support
Logistics Call Center Outsourcing and Freight Support
Business Process Outsourcing supports carriers, freight brokers, and third-party logistics providers with the contact that arrives when a shipment does not go to plan — exceptions, rescheduling, dispatch coordination, and status escalation.
Discuss this industry
What we support
Services for logistics and transportation teams.
Outsourced logistics support for carriers, brokers, and 3PLs covering delivery exceptions, dispatch coordination, and shipment status.
Dispatch and driver coordination
Coordinate schedule changes, appointment times, and delivery windows between dispatch, drivers, and receivers.
Shipment status and escalation
Answer status enquiries against live system data and escalate anything outside documented tolerances.
Overnight and weekend coverage
Freight moves through the night; coverage matches when exceptions actually arise rather than when offices open.
Customs and documentation intake
Capture and route customs, paperwork, and compliance queries without interpreting them.
Carrier and broker account support
Rate enquiries, booking requests, and account administration handled against documented workflows.
Claims intake for loss and damage
Capture the detail a claim requires at first contact so the process downstream does not stall on missing information.
Peak season surge capacity
Absorb the pre-holiday shipping peak without carrying the headcount through the rest of the year.
Exception reporting by cause
Report exceptions by root cause so the recurring ones can be removed rather than repeatedly handled.
Logistics and Transportation support
Support scoped for exceptions, not status lookups.
Routine tracking is increasingly self-served, so what actually reaches an agent is the shipment that is late, damaged, held, or misrouted. That makes the average logistics call harder than it used to be, and a programme sized against total volume rather than exception volume will be staffed and trained incorrectly.
The variable that decides whether the programme helps is resolution authority. An agent who can only log an exception adds a step without solving anything; one who can authorise a reship, a credit, or a redelivery removes work from your team and effort from your customer. Freight also moves overnight, so coverage is matched to when problems surface rather than to office hours.
Where logistics and transportation teams usually start
The support areas handed over first, in the order most teams add them.
- 01Delivery exception handling
- 02Dispatch and driver coordination
- 03Shipment status and escalation
- 04Overnight and weekend coverage
Scope is confirmed with you before launch. Start with one area and add the rest as coverage settles.
Built around demand
Scale coverage without rebuilding your team.
Start with the support areas you need most, then expand hours, channels, or scope as customer demand changes.
Common setup needs
- Inbound and outbound coverage
- Documented workflows and escalation rules
- Quality reviews and performance reporting
Go deeper
Services, delivery, and further reading.
Free consultation
Get a logistics and transportation support plan, not a sales call.
Tell us the logistics and transportation work that is consuming your team's time and we will map the coverage, team size, and reporting it needs.
- A scoped logistics and transportation coverage plan
- Team size, hours, and escalation rules confirmed up front
- No obligation and no cost for the consultation
FAQ
Logistics and Transportation outsourcing, answered directly.
Common questions about outsourcing logistics and transportation support.
Delivery exception handling, Dispatch and driver coordination, Shipment status and escalation, and Overnight and weekend coverage are commonly outsourced by logistics and transportation teams working with us.
Business Process Outsourcing supports carriers, freight brokers, and third-party logistics providers with the contact that arrives when a shipment does not go to plan — exceptions, rescheduling, dispatch coordination, and status escalation.
Yes. We recognize industry-sensitive needs such as compliance, data handling, and urgent response, and build workflows and escalation rules around them.
Most engagements begin within one to two weeks of confirming scope, tools, coverage hours, and escalation rules.
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