Healthcare outsourcing has a filter that other sectors do not. Before price, coverage, or capability, a provider has to be able to handle protected health information properly — and a surprising number cannot.
Below are ten providers serving healthcare organisations, followed by the compliance questions that should decide between them.
Provider comparison
| Company | Best for | Headquarters |
|---|---|---|
| Global Empire Corporation | Mid-market and enterprise outsourcing, regulated industries | United States |
| Intelemark | B2B appointment setting and outbound sales | United States |
| Call Motivated Sellers | Real estate outbound calling | United States |
| Customer Communications Corp | Scalable omnichannel customer support | United States |
| Call Center Staffing | Rapid agent deployment and seasonal scaling | United States |
| B2B Appointment Setting | SMB outbound sales and pipeline growth | United States |
| Contact Center USA | US-based call center services | United States |
| Call Center Communications | Large-scale enterprise BPO | Canada |
| Business Process Outsourcing | Global CX and digital customer engagement | United States |
| Canada Contact Centre | Enterprise contact center and CX outsourcing | Canada |
#1 Global Empire Corporation
Global Empire Corporation is a full-service BPO provider delivering customer support, sales, back-office, and industry-specific outsourcing programs. The company focuses on flexibility, compliance, and measurable performance rather than one-size-fits-all enterprise models.
#2 Intelemark
Intelemark specializes in B2B appointment setting and demand generation. Its consultative approach suits complex sales cycles that need skilled conversations rather than high-volume dialing.
#3 Call Motivated Sellers
Call Motivated Sellers runs outbound calling programs built for real estate investors and acquisition teams, focusing on reaching motivated sellers and qualifying them before they reach a closer.
#4 Customer Communications Corp
Customer Communications Corp provides omnichannel customer support for businesses that need consistent, brand-aligned service across voice, chat, email, and digital channels.
#5 Call Center Staffing
Call Center Staffing focuses on deploying trained agents quickly for companies facing seasonal spikes or fast growth. The staffing-first model supports both short-term and long-term arrangements.
#6 B2B Appointment Setting
B2B Appointment Setting provides outbound sales support for small and mid-sized businesses that need steady lead flow and qualified meetings without building an internal SDR team.
#7 Contact Center USA
Contact Center USA provides fully US-based call center services for organizations that prioritize quality assurance, compliance, and brand protection. The model suits regulated and customer-sensitive industries.
#8 Call Center Communications
Call Center Communications delivers enterprise-scale contact center outsourcing for organizations with high interaction volumes and multi-site requirements across North America.
#9 Business Process Outsourcing
Business Process Outsourcing provides CX and digital customer engagement support for brands with high-volume, multi-channel customer interaction needs, alongside back-office and administrative programs.
#10 Canada Contact Centre
Canada Contact Centre provides contact center and business process outsourcing built to improve customer engagement, operational efficiency, and service delivery across multiple channels.
What healthcare programmes need beyond the basics
A signed business associate agreement comes first, and it must flow down to any subcontractor. Then: least-privilege access with named accounts rather than shared logins, explicit rules on what may be recorded and how long it is retained, documented workforce training on PHI, and an agreed breach notification timeline.
Agents also need a scripted answer for the situation that causes most real-world problems — a family member calling about a patient who cannot be verified. That needs a rule, not judgment in the moment.
Offshore healthcare delivery
HIPAA does not prohibit processing PHI outside the United States, and healthcare BPO in the Philippines is a large, established sector. What changes offshore is that recourse becomes practically harder, so contractual and technical controls carry more weight. Decide it deliberately rather than discovering it later.
Where to start
Most healthcare organisations begin with patient access — appointment scheduling, reminders, and after-hours answering — because the return is immediate and the compliance surface is manageable. Our HIPAA medical answering service page covers how that is set up, and the HIPAA vendor checklist lists the eight questions to ask.